Whilst TalkTalk suffered a crisis caused by poor security, CEO Dido Harding has used effective media communication to mitigate the impact on the company’s share price.
Work and family life may leave little time for training, but these online data analytics courses would be a good way to invest any spare time you have.
The New York Attorney General wants damages worth three times the amount Sprint failed to collect from customers.
The Indian vendor’s network expenditure product, ROC Asset Assurance, triumphed in the ‘advances in OSS/BSS’ category at Telecoms.com Awards 2015.
Analytics that calculate the risk of customers not paying their bills are just as important as reconciliations that check the completeness of those bills.
The risk software firm has purchased Enterest, an established partner, for an undisclosed price. The deal was presented as a good technological fit.
Ghana’s telcos received contradictory letters from the government tax collectors and the comms regulator, disputing which body has the right to audit international traffic.
Do telcos believe they can use advanced analytics and customer data to increase sales? Are they too afraid to try?
Research from Oxford University shows the answer to our quiz question is that shareholder value can go both down or up after a crisis, depending on how management respond.
As long expected, the underperforming Israeli RA vendor will be bought for a low price by their big brothers in billing.