Plusnet’s error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
Different thinking and better education were two connected themes that excited the audience at RAG London 2017.
The authors from Detecon have added workflow diagrams which improve their guide to telco enterprise risk management.
Previous hacks have left TalkTalk customers vulnerable to fraudsters. But is new customer data being compromised as well?
A businessman calling himself Aaron Jacobson wanted to promote his telecoms software on Commsrisk. Some research confirmed his identity is a sham.
A survey of British internet users finds that 72 percent believe copyright piracy warning notices will be ignored.
Consistently using simple maths and logic can reduce mistakes and add value to the work of the revenue assurance team.
A short survey and review of annual reports from 12 telcos suggest ERM is poorly integrated with executive management.
The walkthrough and review of this online course continues with a module about exploratory data analysis, as taught by data scientists from Facebook.
Surveys say enterprise risk management is a struggle for everyone. Maybe that is because many of us are doing it wrong.