10 Issues for Revenue Assurance and Fraud Management

What are the biggest issues for people working in revenue assurance and fraud management? I have some theories, and a way to test if I am right… but first I must talk about the agenda for the RAG Summer Conference, which I helped to pull together.

The feedback from RAG attendees has been tremendous. The comments we received were peppered with words like: ‘great’, ‘interesting’, ‘unique’ and ‘exceptional’. People really seemed to enjoy the topics we covered, and that is also an endorsement of the Commsrisk audience, because I analyzed your reading habits to identify which subjects risk and assurance practitioners find most intriguing. I used the same approach to pull together a recent presentation to the Fraud Forum of the Pacific Islands Telecommunications Association entitled ‘The 10 Hottest Topics in Revenue Assurance and Fraud Management’. That presentation has generated quite a response, through many different channels, so I wanted to revisit the techniques I used to see if I can more systematically rank RAFM subjects by the level of interest they generate.

With your help, I want to do a similar but more deliberate study, and you can contribute without needing to press a voting button or leave a comment. All you need to do is to read, and to share, just like you usually do. I will draw inferences based on the data I obtain, such as the number of hits, the average time spent reading an article and the extent to which each article is promoted on different social networks.

Over the next 10 Wednesdays I intend to publish a series of 10 articles, each describing a current issue for the disciplines of revenue assurance and fraud management. They may or may not be the top 10 issues, and I make no pretense that this will be a complete list of issues faced by practitioners. However, they will be 10 subjects that I take seriously and which seem to concern many practitioners. Based on the website data and other feedback I will then try to rank the issues from top to bottom. The ranking process will more of an art than a science, but should hopefully give some useful indication of which risks and challenges practitioners care most about.

So what are the 10 RAFM issues to be covered? In no particular order, they are:

  1. What OTT means for telco revenues, and how we assure them
  2. Education for RAFM practitioners
  3. The professionalization of RAFM
  4. How many RAFM vendors do we want and need?
  5. Data Science vs. Information Technology: the technical skills RAFM practitioners need
  6. Caring for customers: responsibilities relating to overcharging, refunds, and reputation
  7. Attitudes to regulation: should we welcome or avoid compliance obligations?
  8. The impact of biometrics
  9. Will artificial intelligence raise wages or cut costs?
  10. The slow death of the switch-to-bill reconciliation

The first of the articles, about the impact of OTT on revenues and revenue assurance, will be published on Wednesday 31st August. Will you be drawn to come back and read it? That is what I intend to find out…

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Director of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.