If customers lack faith in telcos it is because of how they are treated when confronted with real, and expensive, problems.
Africans will benefit by easily and cheaply moving money. Telco assurance teams must cooperate to mitigate the risks.
The Kenyan telco has granted developers access to an API for their M-PESA payments platform.
This scandal shows how we rely on external auditors to identify misuse of funds by big businesses like telcos.
A rapid and effective response allowed Vodacom South Africa to undo the harm done by losing track of airtime and data balances.
Having worked with some of the most inspiring assurance teams to be found in African telcos, I find myself admiring the lead taken by Tony Sani and his team at MTN.
An insurance fraud which exploits online data held by the Kenyan National Transport and Safety Authority is blamed on the “weak system” of the Kenya Revenue Authority.
The Johannesburg conference of the Risk and Assurance Group (RAG) should encourage us to run more collaborative events in Africa.
Africans have always shared wisdom by coming together and teaching each other. RAG Johannesburg is an opportunity for African professionals to shine.
Always say “yes” to Mozambican seafood, sometimes say “no” to consulting clients, and be careful what you say to fast-talking women at Customs.