African governments should be reducing the burden on their people by using mobile money to efficiently collect tax, instead of increasing their burden by taxing mobile money transactions.
Identifying customers by asking questions is a risk because the answers are also known to internal fraudsters. Safaricom will use voice biometrics to reduce fraud and boost service.
Many customers are honest, so why not follow the example of Rwanda, where customers are encouraged to identify SIMs that have been wrongly associated with them?
Kenya is a leader in mobile money but its regulator has lost patience with telcos delaying the delivery of interoperability.
ICASA’s new regulations should indirectly lower the cost of data services. They are likely to be copied by regulators around Africa.
The South African telco will authenticate postpaid subscribers by deploying fingerprint technology in all of their stores.
Trying to delay the adoption of a new technology like Bitcoin will not stop it, and may slow the management of its risks.
Mandatory registration of SIM cards is reducing simbox fraud in Uganda, but there are downsides.
Many African telcos face the strategic risks associated with slow growth and too much competition.
If customers lack faith in telcos it is because of how they are treated when confronted with real, and expensive, problems.