Vodafone UK are slyly adding a charge for a new security product to customer bills, whilst failing to give decent advice about the product’s limitations.
A consumer affairs website had to tell iD Mobile about price restrictions on calls made whilst roaming in the EU.
TeleChoice wanted AUD191,000 (USD151,000) from a customer whose SIM was used to make hundreds of calls per hour.
If you only think about maths and algorithms you may ignore the ways that human behavior will undermine them.
The UK’s Information Commission issued a GBP100,000 (USD130,000) penalty after it was found TalkTalk allowed Wipro staff to have excessive access to customer data.
If we want revenue assurance to be a profession we must be prepared to sanction intellectual property thieves. This begins with naming and shaming them.
The criminals were said to have stolen GBP1mn (USD1.3mn) of smartphones and tablets, but were undone when tracking devices were fitted.
If the purpose of press releases is to succinctly and effectively communicate important news then somebody needs to give that advice to the people writing the press releases.
Two first-time contributors sit near the top of the charts for the most popular Commsrisk articles of July.
A two-minute segment for Canadian TV news touches on so many issues and distortions that it provides a masterclass for how telcos misunderstand customers, and vice versa.