Can ‘Social’ Networking be the “New Age” Official Communication System

Here is an interesting article on ‘death of email’. It argues Social Media based communication systems are growing and far more effective than emails. A thought struck me. What if we could have ‘Social Media’ systems as Official Communication Systems. Now-a-days we use email extensively for office purposes, and in some case we also add a Office Communicator System (like the one provided by Microsoft) for instant communication between employees. Isn’t the office communicator same as chat in Facebook with additional capabilities of sending file and et al? Effectively it is? So what are we looking at now? Would it not be great to have an ‘Official Social Networking and Tool’ (which obviously is cloud based) where You can communicate (like emails) and “chat” all at the same time and from the same place? Add on to that, multiple such platforms/’official social network’ combine together to form one GIANT NETWORKING TOOL across the globe, so that just as You send ‘official’ emails to others, we use a similar platform for the communication. The best part could be ‘finding other people’ across the globe- adding (LinkedIn’s or any normal Social Networking Tools capabilities).

The sad part also would be, it would be a Hackers’ Paradise, but then we are working towards data security and such measures.

I definitely look forward to such an ‘all encompassing communication system’.

What would it mean to telcos and most from an RA perspective? (Hey I’m on ‘TalkRA’!!) I guess nothing- except for a lot more data to deal with, a lot more security checks, and a lot more partner management activities in terms of revenue. Am I missing something in here for the ‘Big Brother’ telecoms who I guess would still be backbone service providers at dirt cheap rates?

 

Moinak Banerjee
Moinak works at Protiviti Kuwait, as Product Lead for their Risk Technology Services. Over the years, he has worked in product management for several leading vendors of telecom OSS/BSS software.