Ofcom believes it has evidence of overcharging between 2011 and 2015. The onus is now on Plusnet to defend themselves.
Paul Masters has overseen internal audit for a retailer and for various telcos. What might they teach each other about operational integrity?
Ghana’s press are taking sides and placing blame as the two national RA audits seem set to cost more than they recover.
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK’s billing accuracy regime is.
Ofcom wants to extend its metering and billing scheme to data services, even though it failed to protect voice customers.
Based on Ghana’s example, we should question the motives of those who want national telecoms revenue assurance audits.
In this short video, experienced consultant Mark Yelland shares his views on where assurance teams could increase value through additional investment.
It is two years since Vodafone UK screwed up their billing migration, but customers are still suffering the consequences.
Ericsson has acquired a firm with a track record in assurance. Will it know how to use the consultants that joined their staff?
The internet is full of people looking to make easy money. I am not one of them.