The latest stats show an upward surge from Vodafone postpaid customers who believe they have been billed incorrectly. Ofcom responded by making excuses instead of taking action.
A funny and frustrating true story shows how even simple businesses can fail to track their revenues.
Plusnet’s error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
Consistently using simple maths and logic can reduce mistakes and add value to the work of the revenue assurance team.
Could telcos use stats to predict future customer behavior and so reduce wholesale costs?
The announcement of a global business assurance marriage fails to explain why the rest of us should care.
Ofcom believes it has evidence of overcharging between 2011 and 2015. The onus is now on Plusnet to defend themselves.
Paul Masters has overseen internal audit for a retailer and for various telcos. What might they teach each other about operational integrity?
Ghana’s press are taking sides and placing blame as the two national RA audits seem set to cost more than they recover.
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK’s billing accuracy regime is.