It is two years since Vodafone UK screwed up their billing migration, but customers are still suffering the consequences.
Ericsson has acquired a firm with a track record in assurance. Will it know how to use the consultants that joined their staff?
The internet is full of people looking to make easy money. I am not one of them.
Supplier assurance is a good idea, but SirionLabs intend to promote it with the same crappy marketing promises that were used to sell revenue assurance in the bad old days.
The maths geniuses who work in the Amdocs Revenue Guard shed published some figures derived from their collective bottoms.
Gina Pesheva pleaded for vendors to deliver more sophisticated tools whilst speaking at the Risk & Assurance Group.
Verizon’s purchase of a vehicle-tracking business shows how telco business models are evolving, and why assurance roles need to evolve as well.
There is a long history of using automated test calls to pursue various RAFM goals. This market may be shaken up by new technology and the entry of the two biggest RAFM vendors.
Telcos may be better at negotiating deals with customers than at remembering what was agreed.
Social media usage can be charged differently from other data use. Many telcos are leaving themselves at risk by not identifying and monitoring the potential leakage that results.