Presenting charges on behalf of over-the-top providers will make it harder to detect fraud and resolve billing complaints.
There is a revenue assurance book that is so terrible that its cover is literally a bad copy of the cover of another terrible revenue assurance book.
The report claims to forecast the revenues of revenue assurance vendors up to 2022, but covers firms that have not existed for years.
A consumer affairs website had to tell iD Mobile about price restrictions on calls made whilst roaming in the EU.
TeleChoice wanted AUD191,000 (USD151,000) from a customer whose SIM was used to make hundreds of calls per hour.
If we want revenue assurance to be a profession we must be prepared to sanction intellectual property thieves. This begins with naming and shaming them.
Nobody talks about the World RA Forum any more. This suits the con artists who still work in our profession.
Common sense tells us it is wasteful to own things but not know where they are, or how they are being used.
Recruitment might be helped by making RA job specifications sound more exciting, but what really matters is giving people with the right personality the chance to show what they can do.
It might take another two and a half years before Vodafone’s bill complaints reduce to the level of other UK telcos.