If we want revenue assurance to be a profession we must be prepared to sanction intellectual property thieves. This begins with naming and shaming them.
Nobody talks about the World RA Forum any more. This suits the con artists who still work in our profession.
Common sense tells us it is wasteful to own things but not know where they are, or how they are being used.
Recruitment might be helped by making RA job specifications sound more exciting, but what really matters is giving people with the right personality the chance to show what they can do.
It might take another two and a half years before Vodafone’s bill complaints reduce to the level of other UK telcos.
A pack that has been widely shared on LinkedIn demonstrates how blatant copyright infringement is destroying the incentive for innovation.
The customer claimed not to have noticed the regular monthly transfers from his bank account.
KPMG says they had long announced their intention to resign the troubled audit of Lycamobile, but the telco’s CFO said he terminated their contract first.
At the SIGOS Düsseldorf conference I will argue telcos rarely maximize the value of test calls for checking bills, discouraging wider implementation of a useful control.
In an interview with the Daily Mail, the new boss of Vodafone UK talks about dealing with the symptoms of a problem but not its root cause.