Plagiarism in Revenue Assurance
A pack that has been widely shared on LinkedIn demonstrates how blatant copyright infringement is destroying the incentive for innovation.
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Auditors Ditch Lycamobile… or Vice Versa?
KPMG says they had long announced their intention to resign the troubled audit of Lycamobile, but the telco’s CFO said he terminated their contract first.
Three Good Ways (and a Bad Way) to Use Test Calls
At the SIGOS Düsseldorf conference I will argue telcos rarely maximize the value of test calls for checking bills, discouraging wider implementation of a useful control.
Vodafone UK CEO Almost Talks About Billing Errors
In an interview with the Daily Mail, the new boss of Vodafone UK talks about dealing with the symptoms of a problem but not its root cause.
Former RA Manager Made CFO of Vodafone Fiji
Vodafone Fiji may not be the biggest telco in the world, but we should welcome the progress being made by RA professionals everywhere.
The Myth of 3% Leakage Has to End
Somebody compiled an RA survey with one unusually good question, one reasonable question and eight poor questions, then wrote a lot of words that do not tell you anything.
UK Utilities: It’s RA or the Highway…
Changes in the UK energy market have encouraged the creation of RA teams, meaning those with relevant skills are in demand.
Ghana Comms and Finance Ministers to Resolve Dispute over National RA Audits
Ghana’s Minister of Comms, Ursula Owusu Ekuful, wants to end “confusion” over which firm should audit telco revenues.
RA in Mozambique: Rocky Start, Pearly Finish
Always say “yes” to Mozambican seafood, sometimes say “no” to consulting clients, and be careful what you say to fast-talking women at Customs.