Vodafone Fiji may not be the biggest telco in the world, but we should welcome the progress being made by RA professionals everywhere.
Somebody compiled an RA survey with one unusually good question, one reasonable question and eight poor questions, then wrote a lot of words that do not tell you anything.
Changes in the UK energy market have encouraged the creation of RA teams, meaning those with relevant skills are in demand.
Ghana’s Minister of Comms, Ursula Owusu Ekuful, wants to end “confusion” over which firm should audit telco revenues.
Always say “yes” to Mozambican seafood, sometimes say “no” to consulting clients, and be careful what you say to fast-talking women at Customs.
The latest stats show an upward surge from Vodafone postpaid customers who believe they have been billed incorrectly. Ofcom responded by making excuses instead of taking action.
A funny and frustrating true story shows how even simple businesses can fail to track their revenues.
Plusnet’s error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
Consistently using simple maths and logic can reduce mistakes and add value to the work of the revenue assurance team.
Could telcos use stats to predict future customer behavior and so reduce wholesale costs?