AI, Data & Analytics

Customer Value: From Scattered to Consistent

Cretièn Brandsma of VimpelCom explains why Customer Value Management (CVM) is about properly aligned sales incentives and an ongoing dialogue with customers.

WeDo Launches New Predictive Credit Model

Analytics that calculate the risk of customers not paying their bills are just as important as reconciliations that check the completeness of those bills.

Neural Acquires Data Integration Business

The risk software firm has purchased Enterest, an established partner, for an undisclosed price. The deal was presented as a good technological fit.

4 Takeaways from Customer Data Monetization Survey

Do telcos believe they can use advanced analytics and customer data to increase sales? Are they too afraid to try?

What Butt Dialing Says About the Need for Data

Google's research into emergency calls shows why significant operational efficiencies can only be identified if you collect the right data in the first place.

EU Court Sinks US Data ‘Safe Harbor’

The EU-US 'safe harbor' deal has been ruled invalid, with immediate effect. Big businesses may respond with legal shenanigans, or else by properly securing personal data.

Better Data for Better Service Assurance

Gregg Hara of Centina Systems explains how to automate and improve the quality of data about the network, in order to boost service assurance and lower costs.

EU-US Data ‘Safe Harbor’ Hit by Legal Tsunami

A lawyer at the EU Court of Justice gives a damning assessment of US data protection, with huge potential ramifications for the transatlantic transfer of personal data.

Are You the Next Big Data World Champ?

The TEXATA 2015 championship is open to contestants anywhere in the world, and begins on September 26th with an online test.

Real-Time Functionality Gives Pricing Flexibility

Real-time responsiveness allows operators to proactively engage customers, but also demands a change in corporate culture.

History Repeats: Big Data and Service Assurance

Olav Teljflaat, Head of Applications Strategy at Tektronix, explains how analytics will build on existing network knowledge to improve RoI and reduce churn.

Calculating the Return on CEM

The TM Forum has released a 'calculator' which estimates the benefits delivered by Customer Experience Management (CEM) projects.

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