Coffee to Go? Privacy Already Gone

This amusing and informative video was made by Cifas, the UK anti-fraud data exchange. It shows how easy it is to collect lots of information about an individual by enticing them with something as innocuous as a social media promotion for a coffee house. The expression on the faces of the customers makes it obvious how little they had considered the risks of allowing strangers to crawl all over their Facebook profiles.

We routinely tell ourselves that data is valuable. However, there is a disconnect between the relaxed way most people give data away and how they feel about that same data being exploited by others. This inconsistency cannot be easily ignored by telcos. It not only poses a threat, because of the potential for identity fraud, but also begs the question of how customers will respond if we go too far when utilizing the information we already collect.

Eric Priezkalns
Eric Priezkalns
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others.

Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.

Commsrisk is edited by Eric. Look here for more about Eric's history as editor.