Paul Masters (pictured above) works as the Head of Internal Audit & Risk for online food retailer Ocado, but before he joined them he was the top internal auditor at both Etisalat Group and at O2. In this clip from last year’s RAG London Conference, Paul contrasts the way operational integrity is delivered by a retailer with the approach that telcos tend to take. Which way is best? Who can learn what from whom? Watch the video below to find out!
About the Author
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others.
Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar’s National Committee for Internet Safety and the first leader of the TM Forum’s Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
Commsrisk is edited by Eric. Look here for more about Eric’s history as editor.