It’s been quite the journey for the Risk & Assurance Group (RAG) over the past couple of years. We’ve changed our name (from the Revenue Assurance Group). We’ve got a new website. We’ve increased our appeal and reach. We’re holding the largest and greatest RAG event in a few weeks from now, spanning two days jammed packed days with a tremendous agenda and amazing speakers in a fabulous auditorium at BT’s head office (pictured above).
Yes – it’s been a busy time!
I’m in a very privileged position as the RAG Chairman, to have such an innovative, dedicated and visionary committee. Bernice Demarco (Head of BT Group Revenue Assurance) is forging ahead and changing the boundaries for how RA is defined and what they can achieve in BT. Hayley Daniels (Neural Technologies) is helping to drive change and is using her wealth of experience to ensure fraud is a key focus area for us. John Preston (Head of Billing, Collections, Risk and Assurance at Tesco Mobile) presses fresh perspectives on an old discipline in an industry-leading MVNO, showing the rest of us how much customer experience matters to success. And then there is Commsrisk’s own Eric Priezkalns, whose experience, idealism and unrelenting search for truth and improvement is the stuff of legends.
And, of course, there are also our dynamic, exceptional and supportive members.
The thing is, we’re not done yet. These changes are only the start of something very special. And our pending summer conference is going to clearly demonstrate to the rest of the world that we’re the best and we mean business.
We have a mission in RAG. A vision. And this is to not just offer discussions and a safe haven for members to speak freely. Not either just for new revenue, fraud and risk related innovations, solutions or problems. We intend to lead the rest of the world with all of these. But we also want to make sure that we deliver true value in other ways. Benchmarking, education, training, standardisation, information and recognition.
Many have tried and many have failed. Most that claim to have succeeded have only done so in some small measure, if at all. One of the key differences which ensures our success is that we are not here and doing this to make money. We don’t charge for membership. We don’t charge for meeting attendance. Neither I nor any committee member is paid for what we do. RAG is committed and invested in these initiatives for the betterment of what we are and what we have to do every day.
We will continue to evolve and innovate. It doesn’t mean that there’s a change of pace for us once our summer event is over. There’s more to do, and you can have your say. Our development is driven by our members’ needs, and we take what they want very seriously.