Have you ever seen a business that made a mistake? Duh. Of course. I work in RA/fraud/risk etc. I deal with the consequences of mistakes all the time. Especially the mistakes made by those stupid people in Marketing/IT/our outsourced supplier etc. Have you ever made a mistake yourself? Err…. yeah, I suppose. A few. Not many. What mistakes will you make next week? None. Stupid question. Exactly. The psychology of being right and wrong is an impediment to being right, and leads us to be even more wrong. Check out this refreshing TED talk by “wrongologist” Kathryn Schulz.
About the Author
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others. Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy. Commsrisk is edited by Eric. Look here for more about Eric's history as editor.