KISS: Keep It Simple, Stupid. The KISS design principle is as sound today as it was when first formulated in the 1960’s. Simple things are less likely to break, and easier to repair. That makes them cheaper to operate. It also means they spend more time being operational, instead of being broken. And yet, telco tariffs are the epitome of complexity. I once dealt with a bill that had been escalated to me following a customer complaint. It had been escalated through seven layers of management. The customer was complaining about an ‘error’ worth exactly one penny. And as I pointed out, there was no error. Neither the customer, nor the preceding layers of management, had bothered to read the complicated but precise description of the tariff, which had been correctly applied in practice. Even so, events like this do not discourage telcos from inventing complicated new tariffs. But my prediction is that telcos will make their tariffs simpler in future, whether they want to or not. To find out why, read my new article for BillingViews.
About the Author
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others. Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy. Commsrisk is edited by Eric. Look here for more about Eric's history as editor.