Dan Baker, research director and owner of the Technology Research Institute, has released his new report into telecoms business assurance. The 635-page report provides a comprehensive guide, covering revenue assurance, cost management and fraud management, as well as the newer assurance activities that have evolved in the business assurance hothouse. Aimed at both vendors and managers working in telcos, the report includes research gathered from around 70 interviews with industry experts, and presents profiles of all the significant players in the market. And talkRA is very pleased to make the report available to our readers. To review the extensive table of contents and the deliverables included with the report, please take a look at our very own dedicated micro-site.
About the Author
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others. Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy. Commsrisk is edited by Eric. Look here for more about Eric's history as editor.