It is my privilege to be in Kuala Lumpur, attending WeDo Technologies’ Malaysian User Group for the second year in a row. My task is to cover the five hottest topics in revenue assurance and fraud management within just 30 minutes, so I might be forced to talk faster than usual. We are entering a turbulent period for RAFM. New technology, new business models and changing threats and demands will force an overhaul of the work done by RAFM teams. I will try to succinctly describe the trouble caused by this tempest of revolutionary forces.
My presentation covers the issues that matter most to the global RAFM audience, as determined by looking at the stats for various articles on Commsrisk, and the reverse survey I ran toward the end of last year. But grouping those issues into five headline topics proved challenging. We face increasing complexity in a difficult marketplace, which means the justification for RAFM can no longer rely on such time-worn answers like “switch-to-bill reconciliations” or “international revenue share fraud”.
Now is not a good time to dust off the old ‘how-to manual’ and talk about solutions that RAFM practitioners have been implementing for decades. We need innovative new answers to radically new questions, which inevitably will lead to disagreement and fractures within the community of practitioners. However, I still believe we are stronger together, so long as we sharpen the understanding of our common purpose. The data presented in my slides tries to underpin that argument. You can view the slides below.