Protecting and Verifying Customer ID Is Becoming More Difficult

Simon Walsh, Fraud Operations Manager for Telefónica UK, talked at last year’s London RAG Conference about the reasons why protecting and verifying each customer’s identity has turned into a greater challenge than ever before. Watch the short clip below to learn more about fraudsters stealing identities, and the methods that Simon and his Telefónica colleagues use to thwart them.

That was just a short example of the panel discussions that occur at RAG conferences. Simon will once again be a panellist at this year’s London RAG, scheduled for March 15th and 16th. Visit the RAG website to learn more and to register for a free seat.

Eric Priezkalns
Eric Priezkalns

Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others.

Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar’s National Committee for Internet Safety and the first leader of the TM Forum’s Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.

Commsrisk is edited by Eric. Look here for more about Eric’s history as editor.