Lee Scargall, fellow talkRA author and Director of Enterprise Risk Management at Qtel International, joined me for podcast 6. We talked about a topic of increasing importance: how to deliver revenue assurance across international groups. Fewer and fewer telcos are run as stand-alone entities. Economies of scale has made it harder and harder for small national telcos to match the profits of large international groups. Cost reductions and efficiency savings increasingly drive groups to build scale by expanding overseas. At the same time, group-level executives see revenue assurance as vital to ensuring shareholder value is maximized in each national operation. I cannot think of anyone better placed to give advice on revenue assurance in groups. Lee was recruited to Qtel, the Qatari operator with ambitious plans for growth and international expansion, and tasked to implement their group function for risk management, revenue assurance and fraud management. He joined them after performing a similar role across the disparate overseas subsidiaries of Cable & Wireless. You can hear Lee’s frank advice about how to manage group revenue assurance by listening or downloading the podcast from talkRA. You can also hear and subscribe to the podcast using iTunes, meaning all future episodes will be downloaded as soon as they are available.
About the Author
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others. Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy. Commsrisk is edited by Eric. Look here for more about Eric's history as editor.