In this day and age when you can access many services virtually — i.e. you don’t need a physical presence — did you ever wonder how easy it would be to actively test roaming revenue assurance if your sims did not actually need to be present in the roaming country you were testing?
Imagine if your sims were in a cloud and from your desktop you could simply select any of your sims to make a call from any country in the world.
With sim multiplexing this is exactly what you can do. Your sims are installed in to a sim multiplexer and the subscriber information on the sim is transmitted to the mobile phone module in any of the test call generators connected to the system, whether they are down the road, or in a different city or on a different continent. The diagram above gives an idea of the relationship between the sim multiplexer and other devices in the test network.
The benefits of removing the need to have a physical sim present to make a call are clear:
- A single sim can be used to make many test calls from many locations at the click of a button
- No time spent arranging for sims to be shipped from one location to another
- No time spent arranging for sims to be installed at each location
- Live sims kept at a single secure location
Sometimes we are so used to relying on this virtual sim technology that we forget that not every telco employee is familiar with it. Sim multiplexing is used by hundreds of SIGOS customers, whether they own the system themselves or use our Global Roamer service to test roaming quality. I met with another European operator this week who have their own TCG system with sim multiplexing, but the RA and Fraud teams knew nothing about it. They already had a sim multiplexer in their office that would allow them to easily make RA test calls in their own country and from all of their roaming partners countries, without a single sim needing to leave their building.
So this technology is nothing new. Except very often it is new to Revenue Assurance, Billing and Finance staff. Network Teams have a good understanding of sim multiplexing technology but many of the Revenue Assurance teams we speak to are not aware of the technology, its benefits and the fact that their network colleagues already have access to it and have been using it for decades.
The most powerful and compelling benefit of sim multiplexing is that it allows network operators to share test call generator resources. Each operator can transmit the subscriber information from one of its sims to make a call from any of the test call generators connected to the system. In this way a single global system can be used by many networks to test their roaming revenue assurance rather than each network being required to install test call generator resources in every country where its subscribers roam.
In keeping with the cloud theme, the results of revenue assurance test calls can be manually rated and reconciled or operators can choose to automate the process and use powerful software hosted on our systems in the cloud. Cloud based systems can pose data protection issues, especially when hosted abroad. Because the reconciled CDRs are for test events on test sims, and contain zero real subscriber information, data protection does not normally pose any problems. Even the expensive expert revenue assurance personnel can be kept in the cloud and acquired when necessary as a managed service.
As a first step why don’t you speak to your colleagues who work in the Network or Roaming functions? It is likely they already use sim multiplexing – sims in the cloud!