The Leakage Hump

With reference to Moinak Banerjee’s blog post regarding “Scary numbers! Or is it?” I thought I would share some insight based on empirical data from 60+ operators across the world, over a 7 year period. The graphic shows the typical leakage and recovery curves as a percentage of revenues, correlated to the TMF’s maturity stages (you can click on the image to see it in more detail). The graph does not take in to account geographical locations, but I often use it to set baseline targets for leakage detection and recovery. Please take a look and see if your level of maturity matches the typical percentages for recovery and detection. I would be interested to hear if your experience is the same or different.

Lee Scargall
Lee Scargall
Lee is a senior risk management professional. He has extensive experience of managing both ERM and RAFM teams in telcos around the world, having worked for Ooredoo Group, Cable & Wireless and T‑Mobile UK.

Lee earned a PhD in Electrical and Electronic Engineering from the University of Newcastle upon Tyne, UK, for advanced research in to 3G video-telephony.