The Outlier Regulator

When the movie The Wolf of Wall Street came out, starring Leonardo di Caprio (pictured) doing some (errr… weird) stuff, the Kenya Film Classification Board (KFCB) immediately banned it on some ruse about decency. Uproar on Kenyan social media space followed. I, and many other Kenyans, promptly went out and got copies of the movie. I suspect the majority of Kenyans who watched this movie would never have heard of it or watched it, if the KFCB had not banned it. Way to go, KFCB. Methinks nothing can be more indecent than a government that is daily robbing innocent citizens via all manner of corruption scandals unashamedly putting some fellows on taxpayer-funded payroll so that they can tell us what is decent and what is not decent as well as what to watch or not to watch. Not to mention: who bans movies in this electronic age, really?

I have often made unpalatable (but, in my view, accurate and well-deserved) comments about regulators in the African telecom/media space. A few days ago, I sat enthralled when I visited the office of the regulator in the country of my current assignment, still in Africa. I had gone in expecting the usual script but to my surprise, the man in charge, an academic of repute, demonstrated a very good grasp of the issues. A very approachable fellow, he was able to discuss matters and ferret out challenges. He also gave a very concrete timeline to resolution of the issues and left it clear that he will go the whole hog to resolve the matters. It may be early to judge but this was indeed a refreshing moment.  I must confess I am normally impressed by men of letters who demonstrate a genuine need to break down complex matters into simple bits for us mere mortals to be able to talk to them. It is, in my book, the mark of a truly knowledgeable person.

I had to eat some little humble pie as I admitted to myself:

  • For every 100 clueless regulators out there, there is one knowledgeable regulator who has taken the time to understand the industry. Pray that such a regulator operates in your market.
  • For every 100 regulators who spend taxpayer money buying their staff wallets and mementoes, there is one whose expenditure is a bottle of water to operators who sit in his office earnestly working out a way forward for the industry.
  • For every 100 regulators who spend time fighting other regulatory agencies for room, there is one who dedicates time to fighting the real issues.
  • For every 100 regulators who would rather send stern directives copy-pasted from other markets, there is one who does not mind engaging in arduous diplomatic (and sometimes undiplomatic) back and forth with operators until a fair environment is created. Such a regulator is the much needed gatekeeper who enforces the law in a reasonable manner to ensure that all parties draw as much benefit as they can from the system.
  • For every 100 regulators who spend their time wandering the world, traveling in business class at taxpayer expense and accumulating frequent flier miles, there is that one regulator who sits in a stuffy office one afternoon, listening and exchanging views with operators. If such a regulator is in charge of your market, brave the heat and make time to meet him – the gods have smiled at you.

If the numbers of sensible regulators increase at this rate, my comments about regulators may not hold – I am seeing myself having a taste of my foot circa 2046.

Joseph Nderitu
Joseph Nderitu

Joseph Nderitu is a consultant who specializes in revenue assurance. He is currently contracted as Head of Revenue Assurance and Fraud Management at Vodacom’s operation in Tanzania, having previously served in the same role at Vodacom Mozambique.

 

Before his work with Vodacom, Joseph was an internal audit manager for Airtel, with responsibility that covered their 17 countries in Africa. Whilst at Airtel, Joseph led reviews of the Revenue Assurance, Customer Service and Sales & Marketing functions.

 

Prior to his stint at Airtel, Joseph was an RA manager at Safaricom in Kenya. He holds an MSc Degree in Information Systems.