In an article for Public Utilities Fortnightly, Victor Milligan of Martin Dawes Analytics argues by analogy that utilities need revenue assurance in the way telcos needed it at the end of the 90’s. You can read the article here. I fully agree with Milligan’s comments about customers of RA services demanding a Proof of Concept and Proof of Value to minimize the risk and demonstrate the benefits of RA. However, he also provokes my favourite bugbear – lots of talk about % leakages and recovery, but where do these stats really come from, and how reliable are they?
About the Author
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others. Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy. Commsrisk is edited by Eric. Look here for more about Eric's history as editor.