Eric Priezkalns
Eric Priezkalns
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others.   Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.   Commsrisk is edited by Eric. Look here for more about Eric's history as editor.
  • Patricia Ryan

    I have dealt with this type of fraud in the past and it also goes back to customers being Phished. There are a number of steps in the process which allows the fraudster to carry out the fraud, ultimately it will lead to a sim swap but if the Phishing emails are thorough enough and depending on the online services offered by Telcos, a sim swap may occur without ever getting to a ‘weak’ call centre agent. Although, Social Engineering has its part to play in this also. Banks have pushed the blame to Telcos and in some cases to Customers for not taking the proper precautions when responding to the phishing emails.