In my latest article for BillingViews, I ask if telco revenue assurance budgets should follow the established pattern of RA software sales, with the result that telcos choose to spend less on their RA departments. My conclusion: the returns from revenue assurance are rightly diminishing. Revenue assurance practitioners have transferable skills, which could add greater value elsewhere in the telco. Good practitioners will anticipate budget cuts, actively seeking to redeploy their talents, addressing challenges that fall outside of the remit of revenue assurance. Read the article here.
About the Author
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others. Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a founding member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy. Commsrisk is edited by Eric. Look here for more about Eric's history as editor.