Turning RA into Process Analytics

Regular readers of talkRA will know that I maintain an irregular series of posts about revenue assurance for businesses other than communications providers. That is because I find examples on an irregular basis. I find it useful to keep a ‘scrapbook’ of every example I find of RA in other sectors. Building up the scrapbooks helps to show how the ideas of revenue assurance, and also the phrase ‘revenue assurance’, can be adapted to serve other needs. So far, that irregular series has found some fascinating instances of revenue assurance outside of telecoms: oil production, airlines, government taxation, the hotel industry and many more. Another recurring but splintered theme in revenue assurance is what it will become next. Every so often, but with increasing regularity, I see whitepapers, interviews, press releases and other material where somebody or other is extending the idea of revenue assurance in a different direction. Who will guess right and both predict and shape the future of revenue assurance? Only time will tell. In the meantime, let me start collecting this new scrapbook of the alternative visions of where RA is going. To begin with, take a look at this paper from Victor Milligan of Martin Dawes Analytics. Without saying so explicitly, the paper suggests that ‘process analytics’ will be one direction for the future extension of revenue assurance. That might be a stretch of the imagination for some people in RA, but Victor’s arguments about the potential value of process analytics deserve some consideration.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Director of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.