Performance Management
Many years ago I was contracted to do process re-engineering at a government department. Somewhere during this time I became involved in an ISO certification…
Growth in Managed Services
Podcast 11 is dedicated to the topic of managed services – services which might have been performed in-house but are instead delivered by an external…
Transition from the Indicator to the Director
Again, I have been far removed from the TalkRA world for some time. The reason this time around is quite interesting and I couldn’t wait…
Hats off to Menon
It has been a tremendous start of the year for Subash Menon, boss and founder of Subex. He has negotiated his way out of the…
Carrying Coals to Newcastle
It has been a while since I last poked fun at Papa Rob Mattison, the self-appointed Grand Wizard of Revenue Assurance. In general I try…
Yelland & Sherick RA Book Now in Hardback
In a recent podcast, Mark Yelland and I talked about Mark’s concept of the five dimensions of revenue assurance. During the interview, Mark mentioned that…
New TMF Report on Revenue Assurance
The TM Forum has issued a new report on revenue assurance, entitled ‘Revenue Assurance: The Hidden Opportunity’. The report is the sixth in their ‘insights…
Subex Climbs the Cliff
Although I am a European, I am glad to see that an ambitious Indian businessman can take on the rest of the world and be…