Teaching the Importance of ERM
Enterprise Risk Management (ERM) is so global and diverse that it has rapidly been incorporated into the syllabus of business schools around the world. On…
Spam, Scum and Risk
Do you hate spam? I hate spam. I really hate spam. I hate spam so much that if anybody ever spams me with an unsolicited…
Data Roaming: Tax, or Punishment?
Regular followers of Tony Poulos will know of his crusade against bill shock – the heart-stopping moment when a customer looks at their bill and…
TMNG Speaks Language of ‘Business Assurance’
We could call them ‘the companies formerly known as revenue assurance vendors’, or TCFKARAV for short. Telco people love acronyms, but I suspect even they…
Random Foolishness
Can you predict what will happen tomorrow? Yes… but your prediction may be wrong. Can you improve the reliability of your predictions? Yes… but you…
T-Mobile UK Overcharges 4% of Customers
UK operator T-Mobile has blamed a billing system ‘glitch’ for wrongly levying call forward charges on free voicemail calls; read the BBC’s version of the…
RA taking on IP revenue assurance
I was speaking with fellow colleagues on the topic of IP services and the implication it has for the Revenue Assurance Department. There was a…
Güera Romo talks to Dan Baker
Dan Baker of B/OSS World interviewed talkRA’s very own Güera Romo for his most recent blog. The two discussed the boundaries of revenue assurance, and…
UK Regulator Launches ‘Bill Shock’ Consultation
‘Bill shock’ is the phenomenon of customers receiving bills that are far higher than they are used to. The high charges may stem from roaming,…
Subex Strategy is Paying Off
Full year results for Subex, the Indian RA vendor, confirmed the increasing profitability of their business. Profits before tax and exceptionals were INR882M (USD20M), up…