500 not out
Five years ago, I wrote a blog post about revenue assurance. It was called ‘The RA Truck Stop’ and I asked if people wanted to…
Unrealistic Optimism: blame your brain
It is official – scientists have found an explanation for why most people are over-optimistic. In a previous blog, I talked about the need to…
Malawi: Making RA a Human Rights Issue
In a previous post I highlighted the plans of Malawi’s regulator to implement a controversial new ‘spy’ system for the purpose of revenue assurance, amongst…
5 RA Questions You Dare Not Ask (and I will not answer)
We all know what revenue assurance is like. People ask about how to pick the correct KPI mediation threshold when reconciling your roaming ADSL IPDR…
Tech Journalist Blasts Boards for Risk Failures
In a recent opinion piece, veteran journalist Mary Jander lambasted the boards of technology firms for not overseeing the risks taken by their companies. Jander…
Subjectivity of Perception for Mobile Phone Health Risks
Look here for a brilliantly simple explanation of the subjective way people perceive mobile phone health risks. As Michael Blastland of the BBC points out:…
O2 Bill Shock Too Soon
Roaming data charges can lead to bill shock – the shock of enormous and unexpected bills. One sensible counter-measure to bill shock is to warn…
Domain Typos are Security Loopholes
People love finding the complicated ways by which things go wrong. Audacious frauds, complex exploits, elaborate leakages – people love to find them and show…
Gaping Hole in HTC Android Security
It is getting to the point where smartphone users would be safer binning their radio-enabled computers and just walking around town wearing t-shirts emblazoned with…
Responding to Disasters with Mobile Phone Data
Much is said about exploiting the value of customer data. Mobile phone networks know a lot about their customers, and this prompts technologists and marketeers…