O2 Data Breach: customers are best testers
UK mobile operator O2 found themselves in trouble last week, when it was discovered they automatically sent the user’s telephone number to any website they…
Get RA-Wise with 5 Whys
5 Whys is perhaps the best known technique for finding the root cause of problems. Developed in Japan and pioneered in Toyota, it belongs with…
Never Beyond Bias
I have always been preoccupied by bias, but last year I spent a lot more time trying to understand what drives and enables it. Bias…
Indian Police Arrest Teleonto MD
In October, the Managing Director of Teleonto, the fringe Indian RA vendor, was arrested by police for allegedly siphoning INR18.6M (USD340k) of investor funds; see…
Merry Christmas China… Now Change Your Passwords
The astonishing news from China is that 10% of all Chinese web users had their passwords compromised over the Christmas period. Hackers stole data on…