FICO Patents ‘Revenue Assurance Analytics’
Every month sees new battles waged over who owns the intellectual property rights to new technologies. Now it seems like the the battleground might extend…
“People eat more when You give them bigger containers”
I lifted this title for the post directly lifted from the book ‘Switch’, because there could not be a better way to start the last…
Open Source RA with Lionel Griache
Open source revenue assurance? It has long been a popular discussion topic in RA circles, but there was only one problem: nobody had actually written…
Challenges to mitigate in the New Age of Customer Experience with ‘connected’ applications
The buzz word for the immediate next future is “the internet of things” where appliances are all inter-connected in one large network. Today we talk…
Time for disruption?
Back in the late 90s and early 00s, when Revenue Assurance officially acquired the title of “buzzword”, the industry was awash with innovation, crazy ideas…
Connectiva Allegedly Sells Parser Code
Official news about Connectiva continues to be notable by its absence, but the information leaked by an unofficial employee blog paints a grim picture for…
A further step ahead with Customer Experience Management
A recent article on had the caption “Social media breathes new life into live TV”. This article definitely provides the reasons for a call to action…
FTC Privacy Report Pushes Do-Not-Track
The United States’ Federal Trade Commission (FTC) has completed its final commission report on protecting consumer privacy; you can download it from here. One key…
Risk: Not Just Keeping Upside Down
There are two sides to every story, and there are two sides to the story of risk. We like upsides. We do not like downsides….
Cost Management – a topic in focus
When profits are to decline 85% in 2011-12, the cause of sustainability of business is burning the need of the hour. Review this article on…