Good News for WeDo’s Horizontal Strategy
In a 2009 post, I commented on a key difference between WeDo’s strategy and those pursued by their main competitors: WeDo has expanded horizontally, by…
In a 2009 post, I commented on a key difference between WeDo’s strategy and those pursued by their main competitors: WeDo has expanded horizontally, by…
Probably one of the key aspects of CEM is finding out the experience of the customer in his/her day to day interactions with the closest…
Like Popeye the Sailorman, I sometimes find myself saying “that’s all I can stands, I can’t stands no more”. Regular readers of talkRA will know…
It is not a new phenomenon to hear ‘Content is King’; but what is valuable content and what is not, especially when it comes to…
In his post entitled ‘An ISP That Wants Privacy to be a USP‘, Eric Priezkalns reviewed the potential for Nicholas Merrill and the Calyx Institute…
The Atlantic has a brief but excellent analysis of the economic value of an internet user’s data; see here. This is important – a lot…
The Federal Communication Commission (FCC), the comms regulator for the USA, has set itself a 2012 target of eliminating USD200M of waste, fraud and abuse…
Dylan Evans is a psychologist with an interest in evaluating risk intelligence – how well (or how poorly) people calculate risk based on their actual…
Communications providers have a distinctive risk profile. They make big, long term investments in technology whilst generating revenue from lots of microtransactions. They tend to…