Good News for WeDo’s Horizontal Strategy
In a 2009 post, I commented on a key difference between WeDo’s strategy and those pursued by their main competitors: WeDo has expanded horizontally, by…
Can Dunbar’s number aid in Customer Experience Management?
Probably one of the key aspects of CEM is finding out the experience of the customer in his/her day to day interactions with the closest…
Proposing a Hall of Fame (and Shame)
Like Popeye the Sailorman, I sometimes find myself saying “that’s all I can stands, I can’t stands no more”. Regular readers of talkRA will know…
Content is King!…. but would telcos get a share of the pie??
It is not a new phenomenon to hear ‘Content is King’; but what is valuable content and what is not, especially when it comes to…
Too Much Privacy is also a Risk
In his post entitled ‘An ISP That Wants Privacy to be a USP‘, Eric Priezkalns reviewed the potential for Nicholas Merrill and the Calyx Institute…
Putting a Value on User Data
The Atlantic has a brief but excellent analysis of the economic value of an internet user’s data; see here. This is important – a lot…
FCC Targets $200M of Waste, Fraud and Abuse in Free Phone Program
The Federal Communication Commission (FCC), the comms regulator for the USA, has set itself a 2012 target of eliminating USD200M of waste, fraud and abuse…
Measure Your Personal Risk Intelligence
Dylan Evans is a psychologist with an interest in evaluating risk intelligence – how well (or how poorly) people calculate risk based on their actual…
Stop Fraud, Look Smart, Listen to Staff
Communications providers have a distinctive risk profile. They make big, long term investments in technology whilst generating revenue from lots of microtransactions. They tend to…