Facebooks and Sales Ledgers
So, if I understand it correctly, the way to become the world’s youngest billionaire is to sit up late at night, in your college dorm…
Convergence of Assurance and Security
Listeners to our last podcast may have picked up on the panel’s views on whether revenue assurance should merge with fraud management. My worry when…
Revenue Assurance Book Now On Kindle
I am proud to share the news that Revenue Assurance: Expert Opinions for Communications Providers, the collaborative book by all the talkRA authors, is now…
Subex Has ‘Tough’ Quarter
Subex, the Indian Business Assurance firm, has announced their Q1 results for FY13. They do not make pretty reading. In the press release, Subex boss…
Crawler: From web of data to root cause
In part one of this article, guest author Shahid Ishtiaq described the research he performed into inefficient use of COTS business assurance tools. Now read…
The Economist on Huawei and Security
An excellent article in The Economist describes the security fears prompted by Chinese telecoms manufacturer Huawei; see here. Chinese hackers are relentlessly pursuing commercial and…
Crawler: Spinning the assurance web
You may not know Shahid Ishtiaq’s name, but if you intend to have a career in business assurance, you will inevitably come to know his…
Moving from Customer Experience to Customer Engagement- The Soft Touch
In my last post on Dunbar’s number and CEM; I mentioned that the key to better customer experience could be to target the set of…