Measurement and the Eureka Moment
As we reach the end of the year, my thoughts turn to the passage of time, and its measurement. Do any of us know how…
Telstra Overcharged Roaming Customers Since 2006
Australian operator Telstra has started to issue refunds after the discovery that its outbound mobile roamers have been overcharged for data services since 2006. The…
The talkRA Review of 2012
Once again, it is the time to wish you well and to remember the big news stories of the year. So without further ado… January…
When Did Voice Leakage End?
Here is a pop quiz. Who said the following, and when did they say it? “Leakage on voice services, by far the greatest revenue generator,…
Core Risks for Telcos
Dan Baker recently asked a good question about telecoms risk management: Thanks for this [explanation of Enterprise Risk Management by Professor Stuart Greenbaum]. It’s a…
Embracing Wrong with Kathryn Schulz
Have you ever seen a business that made a mistake? Duh. Of course. I work in RA/fraud/risk etc. I deal with the consequences of mistakes…
Analytics is not the Silver Bullet
One may think, that the above is obvious- but it definitely is not. As the saying goes “Ignorance is bliss”, and so a lot of…