Cretièn Brandsma of VimpelCom explains why Customer Value Management (CVM) is about properly aligned sales incentives and an ongoing dialogue with customers.
A case about defamation has generated the extraordinary conclusion that providing a working link to another website creates a legal responsibility for the content on that site.
Sometimes we must look more closely to understand the impact of change. At other times, we must step back and use a framework to help us understand the big picture.
Whilst TalkTalk suffered a crisis caused by poor security, CEO Dido Harding has used effective media communication to mitigate the impact on the company’s share price.
Work and family life may leave little time for training, but these online data analytics courses would be a good way to invest any spare time you have.
The New York Attorney General wants damages worth three times the amount Sprint failed to collect from customers.
The Indian vendor’s network expenditure product, ROC Asset Assurance, triumphed in the ‘advances in OSS/BSS’ category at Telecoms.com Awards 2015.
Analytics that calculate the risk of customers not paying their bills are just as important as reconciliations that check the completeness of those bills.
The risk software firm has purchased Enterest, an established partner, for an undisclosed price. The deal was presented as a good technological fit.
Ghana’s telcos received contradictory letters from the government tax collectors and the comms regulator, disputing which body has the right to audit international traffic.