The Risk & Assurance Group have a new video channel and are using it to share short videos with key messages.
Complaints data shows the Vodafone UK billing fiasco has extended to its seventh successive quarter, with no reason to believe the end is in sight.
Which technical skills do RAFM practitioners most need? Should we focus on understanding IT systems or the data processed by them?
The Indian government will backbill licence and spectrum fees from ten years ago. This delay is not consistent with their claim that RA is a ‘top priority’.
The marketing of the Global Voice Group smells rotten. It smells of rich Westerners trying to exploit Africans.
The Indian vendor’s first quarter results were steady, but reduced finance costs may encourage increased investment.
Any business that automatically generates a phone call, even if it is designed to verify a customer, must be wary of PRS fraud.
It may not be possible to calculate the optimal number of vendors to service the RAFM market, but there is some merit in trying.
WeDo is a serious business but they also see the lighter side, promising new Dilbert-style cartoons every two weeks.
Criminals who exploit mistakes made by telcos can still be guilty of a crime.