Michael Lazarou asks good questions about training. The problem is that nobody is able and willing to give the necessary answers.
Fraudsters adopt new identities so they can repeat their scam, but some dodgy RAFM conferences do not bother to change names.
Dave Morrow believes the UK police underestimate the scale of telecoms fraud.
The series continues with the thorny question of whether RAFM is helped or hindered by the need to comply with external rules.
Two years ago I challenged Commsrisk Editor Eric Priezkalns to answer my questions about RAFM training. Those questions have not yet been answered.
The Subex Excellence Awards are a rare opportunity to recognize the good work done by telcos and individuals.
Cartesian’s share price is so low that they are in danger of slipping off the Nasdaq. A brave firm may see them as an acquisition target.
Which articles were read by your peers during September? These were the ten most popular.
Overcharging, compliance, reputation… there are as many views about the extent to which RAFM should care for customers as there are ways of measuring performance.