Roam Like Home – A Broken Window for Fraud
Harmonizing roaming rates is a popular policy with Europeans, but will immediately increase fraud and reduce long-term investment.
Russian Fraudsters Use VoIP for Bogus Identification
Criminals are turning to the dark web to rent virtual phone numbers and purchase SIM cards for countries all over the world.
Up to 15% of Churn Occurs in First 3 Months of Service
As customers we know what makes us regret signing a contract with a new supplier, so why do telcos struggle to do the same?
‘New’ RA Market Research Lists Extinct Vendors
The report claims to forecast the revenues of revenue assurance vendors up to 2022, but covers firms that have not existed for years.
China Phone and Internet Fraud Crackdown Continues
Living in a foreign country will not protect those Chinese suspected of running scams that target their homeland.
Survey Says UK Customers Lose £100mn to Energy Billing Errors
There will always be overcharging so long as customer bills depend on estimates instead of actual meter readings.
South Africa Seeks to Reduce Number Port Fraud
The South African regulator may demand an extra verification code be added to the porting process, but not everyone agrees that phone hijacking is linked to bank fraud.
Are Canadian Telcos Abusing the Law to Fight Piracy?
Pirate TV may cause serious losses, but imprisoning a man after raiding his house will only turn the public against telcos.
Wrong Priorities for Vodafone Security Product
Vodafone UK are slyly adding a charge for a new security product to customer bills, whilst failing to give decent advice about the product’s limitations.
Not Every Telco Knew EU Roaming Rules Had Changed…
A consumer affairs website had to tell iD Mobile about price restrictions on calls made whilst roaming in the EU.