If you think telcos have a good reputation, ask yourself why Macquarie Telecom uses the hashtag of #SoUnTelco.
A rapid and effective response allowed Vodacom South Africa to undo the harm done by losing track of airtime and data balances.
There are ways to address the weaknesses of SS7 that permit eavesdropping. The challenge is finding anyone with sufficient motivation to pay for them.
When it comes to digital network crime, what matters is the amount of money, not the size of the headlines.
A misguided report nevertheless contains an interesting section about the American mobile carrier.
Criminals systematically acquire control of key phone numbers by duping weak call center staff.
The crime depended on a telco employee changing the PIN codes for SIMs used by mobile money merchants.
Small operational victories can be used to demonstrate the value of risk management, but there is still a need to confidently argue that risk management is in the business’ interest.
Having worked with some of the most inspiring assurance teams to be found in African telcos, I find myself admiring the lead taken by Tony Sani and his team at MTN.
The video of my presentation to the WeDo User Group 2017 sees me arguing for a better understanding of the psychology of risk-based decision making.