MTN Fraud Analyst Sold Phone Records to Dodgy Businessman
The privacy infringement targeted politicians and journalists who had been outspoken about corruption.
TMF Launches RA Survey with Maturity Benchmark
The deadline for the new survey is November 27.
Turning Customer-Centricity into Curse Storm City
If customers lack faith in telcos it is because of how they are treated when confronted with real, and expensive, problems.
UK Telcos Accused of Overcharging for Handsets
A national advisory body did research showing how customers continue to pay for handset-inclusive deals even if they neglect to change their phone.
The Impact of Digitalization
How will digitalization of telco services create new issues for risk and assurance practitioners? That subject is covered by this presentation, given at the Subex User Conference in Zagreb.
Revisiting the Udacity Data Analyst Nanodegree
The series that reviews MOOCs and other online training courses continues with the second ‘term’ of the reorganized Udacity nanodegree for data analysts.
‘Unprecedented’ Wangiri Plague Hits Ireland
Irish mobile operators have responded by blocking calls to specific numbers in Liberia and the Comoros Islands.
India Considers Digital Payments Law to Fight Fraud
It makes sense for India’s authorities to invest in tackling cybercrime as part of the transition to a cashless society.
Big Bills and Passed Bucks
Two recent stories in the UK press show how everyone hopes network operators will suffer the cost of other people’s mistakes.
Cross-Border Mobile Money: More Risks, Many More Opportunities
Africans will benefit by easily and cheaply moving money. Telco assurance teams must cooperate to mitigate the risks.