Automatic for the People: Compensation for Poor Service in the UK
New rules mean UK telecoms consumers will be compensated for service failures without needing to complain.
BlackBerry’s Messenger Finally Shuts Down
BBM was launched in 2005 and was the first of its kind, but it suffered terminal decline as consumers switched to other messaging services.
Store Thefts and Device Trafficking on the Rise
With some handsets now costing over USD2,000, criminals are willing to use force to steal them.
The Human Consequences of Content Moderation
Would you be willing to sift through the most abusive and wretched social media posts? A recent exposé tells the stories of outsourced contractors who filter content for Facebook.
Why IP Networks Will Kill Telecoms Fraud Detectives
Cheaper voice calls encourage crime, whilst SIP-enabled analytics is making fraud detection more instantaneous and automated than ever.
The Need for a Data and Analytics Strategy: Interview with Mike Willett
Mike Willett, EY Partner and former Telstra RAFM Director, explains how to get more from the analysis of data.
Obituary Piracy Website Ordered to Pay CAD20mn Damages by Canadian Court
Creators of digital archives are likely to suffer heavier penalties if they use content in a way that the owners find upsetting.
5 Collaborative Projects Announced at RAG Bonn
Last week’s Risk & Assurance Group (RAG) conference saw the launch or upgrade of work on wangiri, online training, leakage coverage, modeling software, and a preview of RAG TV.
World Bank Debars Chinese Fibre Optic Supplier over Fraud
Jiangsu Zhongtian Technology (ZTT) submitted false documents when bidding for a contract in Zambia.
Finding the Courage to Reject Bad Business
A superficial paradox about calculating the benefits of permanently fixing the root causes of leakage has allowed bad practitioners to drive RAFM down a dead end.