New rules mean UK telecoms consumers will be compensated for service failures without needing to complain.
BBM was launched in 2005 and was the first of its kind, but it suffered terminal decline as consumers switched to other messaging services.
With some handsets now costing over USD2,000, criminals are willing to use force to steal them.
Would you be willing to sift through the most abusive and wretched social media posts? A recent exposé tells the stories of outsourced contractors who filter content for Facebook.
Cheaper voice calls encourage crime, whilst SIP-enabled analytics is making fraud detection more instantaneous and automated than ever.
Mike Willett, EY Partner and former Telstra RAFM Director, explains how to get more from the analysis of data.
Creators of digital archives are likely to suffer heavier penalties if they use content in a way that the owners find upsetting.
Last week’s Risk & Assurance Group (RAG) conference saw the launch or upgrade of work on wangiri, online training, leakage coverage, modeling software, and a preview of RAG TV.
Jiangsu Zhongtian Technology (ZTT) submitted false documents when bidding for a contract in Zambia.
A superficial paradox about calculating the benefits of permanently fixing the root causes of leakage has allowed bad practitioners to drive RAFM down a dead end.