Yearly Archives: 2021

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Data, Debt and Appreciating Loyal Customers

Eric Priezkalns - 14 Jan 2021

If you knew people who had enhanced profits by helping loyal customers to switch to the best tariff, would you not want to share their advice with the largest possible audience?

Wake Up Sleepy Customers to Revive Profits

Eric Priezkalns - 13 Jan 2021

Understanding more about a quietly profitable customer could lead them to generate even more profit for your business.

Wangiri Warnings in Poland and Paraguay

Eric Priezkalns - 12 Jan 2021

Based on past experience, it seems the telecoms sector prefers driving consumers away from their phones to driving fraudsters off their networks.

RAFM Collaboration: Who Do You Know and Who Do You Respect?

Eric Priezkalns - 11 Jan 2021

It is easier to talk about the idea of collaboration than to find good examples. So which RAFM collaborations would you recommend?

Commsrisk Top Ten for 2020

Eric Priezkalns - 8 Jan 2021

Lockdowns accelerated Commsrisk's growth during 2020, but the most popular story of the year was a lesson about being careful when connecting with strangers online.

Great Start for RAG TV Season 3

Eric Priezkalns - 7 Jan 2021

RAG TV is reaching new levels of audience engagement. The third season began with an energetic debate about the key trends from last year.

New Phone, New Billing Confusion

Eric Priezkalns - 6 Jan 2021

It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.