Güera’s recent post on undisciplined theory really resonated with me. I was especially drawn to her saying it was good thing “to think and feel ambivalence”.
These days, the ambivalence of revenue assurance tends to preoccupy me more than ever. Tensions have steadily mounted between different camps, each trying to exert a different influence over the direction taken by revenue assurance. Many decent practitioners have completely left the field, choosing to pursue better career options. Even more new people have come in, but they all still lack a sense of how to achieve sustained career progression. Some have bought in to a dumbed-down myth of professionalism. By doing so, they fail to appreciate that the easier it is to attain a level of distinction, the less valuable it is, and the harder it becomes to elevate yourself afterwards. With all that in mind, I believe this conflict within RA has vindicated the talkRA mission. When there is no one simple answer to a question, it is better that we hear all sides before coming to a conclusion.
