Any regular reader knows I like to look at errors – what causes them and what the consequences are – from all sides. Then you get the complete view of what is going on, what is going wrong. So I was tickled to see that somebody had used the phrase ‘revenue assurance’ from the perspective of the agents who receive commission from comms providers. Providers gave more attention to assuring the accuracy of sales commissions in 2010. Commission integrity is a natural extension of the scope of revenue assurance. But once again, we get a reminder that improving accuracy might mean paying more, not just paying less. This time the reminder comes from Bill Power (his real name!) who runs an organization that represents US sales agents. Bill wrote:
It’s tempting to take commission checks and put then (sic) in the bank, but there are mistakes all the time — and very rarely are they in your favor. These mistakes include not being paid, your accounts tagged to another agent, not being paid on all services, not being paid bonuses, etc.
For more of Bill’s advice about revenue assurance for agents, see here.
