RAG TV: Telcos, Planes and Autonomization

By Eric Priezkalns

5 Feb 2021

Education & Conferences

Bartek Bukowski of BT was the expert guest for Episode 5 of the current season of RAG TV. Root cause analysis was the nominal subject of the show, but we talked about much, much more.

RAGTVS3E5_EricPriezkalns_BartekBukowski_LeeScargall

Describing each new episode of RAG Television is proving increasingly difficult. The conversation in this week’s show touched on all of the following:

Privacy violations by webinar providers
How to compare your leakage coverage to that of other telcos
The leading anti SMS fraud code of conduct
Whether you should ask more than five whys
The use of procedural checks as a safety measure
Why jet airplanes do not have square windows
The causes of the Space Shuttle Challenger disaster
Incorrectly implemented SMSCs
The Polish school of Praxeology, the theory of human action
Agile methods and the ‘autonomization of organizational units’

The expert guest was Bartek Bukowski, Governance and Insights Manager for the Business Assurance function at leading British operator BT, and co-presenter Lee Scargall once again shared valuable insights as we fielded questions from the live audience. Further explanation of the show would be futile; I commend you to watch it instead. The recording can be replayed below.

Eric Priezkalns http://revenueprotect.com

During his career, Eric has been a Director of Risk Management for a national telco, the Chief Executive of the Risk & Assurance Group, a Chief Marketing Officer for a software business, a consultant, a public speaker and the publisher of Commsrisk since its launch in 2006. Look here for more about the history of Commsrisk and the role played by Eric.

The comms providers that Eric has worked for include Qatar Telecom, Cable & Wireless, T‑Mobile, Sky and Worldcom. In addition to his proficiency at speaking about the current scamdemic, Eric is also a qualified chartered accountant and a subject matter expert in consumer protection, enterprise risk management, fraud prevention, data integrity and billing accuracy. Eric was the lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He can be reached through the contact form on this website.

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