What is the relationship between international wholesale fraud and consumer dissatisfaction with their phone service? That used to be a difficult question to answer; now the relationship has become all too obvious. You may remember when numbers of wangiri calls started surging upwards, leading newspapers to warn readers about missed calls from exotic countries. You may have watched the evolution of a new cottage industry where YouTubers in countries like the USA generate millions of views by pranking scammers in Indian call centers. You know that regulators have begun warning consumers about the spoofing of CLIs and you have read about new rules designed to block international calls which do not display the right country code. It has never been more important to find joined-up solutions to problems that blight both international carriers and ordinary phone users. So if you oversee fraud for a wholesale carrier please help the i3forum and the Risk & Assurance Group (RAG) to lobby for necessary change by providing some simple information about how your business tackles fraud.
RAG and the i3forum will use the information you provide to drive the formulation of policies voluntarily adopted by carriers and to exert influence over the decisions made by national regulators. Today is the final day to respond to the i3forum-RAG Wholesale Fraud Survey, which takes just 10 minutes to complete. Please do it now. You will find the questionnaire below.
