A Business Unit for Every Kind of Customer?

By Eric Priezkalns 28 Jul 2011

The other day I was asked an intriguing question by Dan Baker of B/OSS World and the RA Roundtable: what if a large telco was organized into a thousand business units? Dan was pondering the unique management strategy of Zhang Ruimin, boss of the $20 billion Haier Group. The more I thought about it, the more I wondered if it might address lots of the inherent weaknesses of telcos. To find out more about Zhang Ruimin’s approach to management, and my thoughts on what impact they would have in telecoms, look here.

Eric Priezkalns

Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.