Alex Leslie on Making Sense of Data

Look here for a great article from Alex Leslie on the relationship between revenue assurance and fraud management, and about how telcos struggle to make good use of their data.

I especially liked the anecdote about how T-Mobile UK put their RA and fraud teams in the same office so they would work efficiently together. The story ends:

Within six months they split them up.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.