All articles
Up to 15% of Churn Occurs in First 3 Months of Service
As customers we know what makes us regret signing a contract with a new supplier, so why do telcos struggle to do the same?
‘New’ RA Market Research Lists Extinct Vendors
The report claims to forecast the revenues of revenue assurance vendors up to 2022, but covers firms that have not existed for years.
China Phone and Internet Fraud Crackdown Continues
Living in a foreign country will not protect those Chinese suspected of running scams that target their homeland.
Survey Says UK Customers Lose £100mn to Energy Billing Errors
There will always be overcharging so long as customer bills depend on estimates instead of actual meter readings.
South Africa Seeks to Reduce Number Port Fraud
The South African regulator may demand an extra verification code be added to the porting process, but not everyone agrees that phone hijacking is linked to bank fraud.
Are Canadian Telcos Abusing the Law to Fight Piracy?
Pirate TV may cause serious losses, but imprisoning a man after raiding his house will only turn the public against telcos.
Wrong Priorities for Vodafone Security Product
Vodafone UK are slyly adding a charge for a new security product to customer bills, whilst failing to give decent advice about the product's limitations.
Not Every Telco Knew EU Roaming Rules Had Changed…
A consumer affairs website had to tell iD Mobile about price restrictions on calls made whilst roaming in the EU.
The Netflix Over-the-Top Model May yet Underwhelm
Porter Bibb, the famous American financier and media producer, believes Netflix will have to introduce adverts to boost revenues, but this will prompt its decline.
Aussie Wins 3-Year Legal Battle over Stolen Barcelona Phone Bill
TeleChoice wanted AUD191,000 (USD151,000) from a customer whose SIM was used to make hundreds of calls per hour.
Why Password Advice Has Been Terrible
If you only think about maths and algorithms you may ignore the ways that human behavior will undermine them.
Big Fine for TalkTalk Data Protection Failure
The UK's Information Commission issued a GBP100,000 (USD130,000) penalty after it was found TalkTalk allowed Wipro staff to have excessive access to customer data.
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
Get Our Weekly Newsletter by Email
