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Less Text, What Next?
Our recent discussions about revenue assurance, business assurance (or whatever we call it these days), confirm the one constant in the telecom industry: that...
Verizon Caught Taking Excess Payments
US telco Verizon has reportedly taken up to USD400 excess in payment from more than 200 of its customers. The payments were taken...
Survey Says 27% of Companies Buy Network Liability Insurance
A new risk survey by Towers Watson, the US professional services firm, reports that 27% of companies buy insurance to cover the risk of...
The Language of talkRA
Looking at the language in a subject area can often provide fascinating, or at least interesting, insights into how thoughts and ideas change over...
“No” Is Not Enough
An excellent blog at the Harvard Business Review asks: Are You a Rebel or a Leader? Time was that all revenue assurance people...
The Privacy Iceberg
More years ago than I care to remember, I came up with an analogy to explain the fundamental dilemma of revenue assurance. Leakage...
Teaching the Importance of ERM
Enterprise Risk Management (ERM) is so global and diverse that it has rapidly been incorporated into the syllabus of business schools around the world....
Spam, Scum and Risk
Do you hate spam? I hate spam. I really hate spam.I hate spam so much that if anybody ever spams me with...
Data Roaming: Tax, or Punishment?
Regular followers of Tony Poulos will know of his crusade against bill shock - the heart-stopping moment when a customer looks at their bill...
TMNG Speaks Language of ‘Business Assurance’
We could call them 'the companies formerly known as revenue assurance vendors', or TCFKARAV for short. Telco people love acronyms, but I suspect...
Random Foolishness
Can you predict what will happen tomorrow? Yes... but your prediction may be wrong. Can you improve the reliability of your predictions?...
T-Mobile UK Overcharges 4% of Customers
UK operator T-Mobile has blamed a billing system 'glitch' for wrongly levying call forward charges on free voicemail calls; read the BBC's version of...
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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